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Grip ( is a young service, but it has already attracted clients like Heineken or Nivea. It was launched by INDG ( to substantially automate visual things for manufacturers of physical goods.

In time, Grip will become a suite of web-based applications that automatically generate creative things like simple product pages or product videos. For now, only one Grip tool has been launched — Grip Still Shots. It does product images—which is no small thing: for instance, Coca Cola needs 400,000 of them every year.
Grip is doing what it's doing based on photorealistic 3D, capitalizing on INDG fifteen-year-long experience in that field. 3D is good because once your beer or your juicer or your rocket is on Grip, it can be used and re-used for multiple media: images, videos, iOS apps and such.

One can imagine that Grip is rather complex: it needs to render things quickly and photorealistically which presupposes some heavy engineering. But it's not just that. Companies like Nivea or L'Oreal produce thousands of things in tens of countries. The relations between everyone inside have to be managed within Grip. Who sees which images? Who's eligible to call shots on creative aspects of whatever is being produced? Which countries should get which products? It is a sophisticated system and so it needs sophisticated product management.

GRIP is experiencing exciting growth and expansion. To help us on the challenging journey we are seeking an Amsterdam based:


The Customer Success Manager (CSM) is responsible for the  successfull continual use of the platform by the Grip clients.
To reach the desired outcome it is essential for the CSM to engage and to build a strong relationship with customers. CSM will be expected to have a deep understanding of the Grip platform adoption and usage by our customers. You will be responsible support and foster usage of the platform key features. At the same time you will always be on the look-out to identify any new opprotunities to sell new services or to increase usage of the Grip platform.
You've got 5+ years of experience in a similar role for a SAAS platform. You have a proven track record of engaging with large corporate. And you have experience in supporting clients across the full customer lifecycle, from sales to onboarding and through support.
As a Customer Success Manager, you will be part of the Grip Professional Services team and you will contribute to the growth and success of a new and innovative emerging SAAS platform.

  • Ensure maximum value of the Grip platform is realized by customers throughout the customer lifecycle.
  • Drive platform (credit) usage.
  • Manage ongoing customer needs effectively to drive high customer retention and loyalty.
  • Manage and solve conflicts affecting the customer
  • Communicate the progress of an account plan internally and externally
  • Engage with customer executives and other influential stakeholders to identify, define, track and measure the overall impact of Grip on the organization.
  • Advocate customer needs/issues with the Product Management and Operational teams.
  • Develop, prepare, and nurture customers for advocacy.
  • Work to identify and/or develop cross-sell & upsell opportunities.

  • At least 5 years of customer facing experience in a Customer Success, Sales, Professional Services, Account Management or Project Management role
  • BS computer science, management information systems or equivalent degree, or at least 5 years' experience with SAAS platform in a client-facing role
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Passionate about customer success and making work more efficient with our technology
  • Ability to manage proactive and reactive tasks effectively
  • Experience delivering and driving software implementation and adoption best practices
  • Proven ability to collaborate and build strong relationships with senior level executives across corporate functions within the customer
  • Experience building business cases and hosting customers at events/meetings
  • Fluent in English
  • Travel: 1 time/month

Nice to have's:

  • Experience in working with Corporate / Enterprise level clients in the FMCG market.
  • Experience creating and presenting SOW for new and existing customers
  • Consulting and project management experience in a SaaS environment
  • Knowledge of CGI

Some of our perks but not limited to:
We’re located in the heart of Amsterdam, in Raamplein 1. Think... a converted school, tall ceilings and long corridors. Each open room has glass windows which make it easy enough to wave hello to your colleagues but enjoy the space to get work done!
If you move from abroad, we will support you with your relocation (e.g. 30% ruling, housing-search, relocation loan, flights, tax-return support in the first year).
We're a fun bunch who love spending time together whether it's Tennis on Tuesdays, 4 PM Pizza Fridays or more seriously, putting our heads together to solve 1000 piece puzzles.
We have cost-saving schemes for the bike and gym enthusiasts and if it's food you're after then a small daily cost for a healthy communal lunch or the late workers can choose dinner from the takeaway menu each evening. And we don't stop there ...join us for boat rides in the canals of Dam or our very own cinema room for movie nights!

How to apply:

Please send your resume to the link provided. Get creative with your application, cover letter, share your portfolio. We’re a fan of not only smart people but also out the box thinkers.

More information
This listing is a full-time job

Active since 01-03-2018
Location Amsterdam
Educational level WO / PhD
Hours 40 - 0
Level Professional
Employment type Fixed term contract with option for permanent contract
Job category Project management
Industry / Industries Advertising / Communications / Media
Region Netherlands
Keywords Saas, Software, Project management, client relationship, account management, customer success

Contact information

Name Marie Chaproniere